Cash on Delivery

• Cash on Delivery (COD) is not applicable for bedrooms, dining rooms, kitchens, curtains, or any custom-made products manufactured upon client request.
• The maximum limit for Cash on Delivery (COD) is 30,000 EGP.
• Delivery time starts from the day the order is placed until the first delivery attempt; duration may vary depending on the product nature and installation requirements.
• Working days are from Saturday to Thursday, excluding weekends and official public holidays.
• Fayed Furniture is responsible for delivering products to the client’s home up to the 4th floor maximum, provided there are suitable conditions for lifting (such as wide corridors and staircases) to ensure product safety.
• If suitable conditions are unavailable or the delivery is above the 4th floor, the client must provide a private hoist/crane at their own expense. The company’s responsibility is limited to delivering the product in its factory condition; the company may assist in arranging a hoist without any technical or financial liability regardless of the circumstances.

Receipt of Products from Fayed Home Furniture and Kitchens

At “Fayed”, we believe that trust is the foundation of every successful design. Because we adhere to the highest standards of precision in execution, we rely on the “Receipt of Delivery” system to serve as the legal reference that guarantees you receive your full entitlement as contracted:

• Receipt Documentation: Upon the arrival of the product at your home, a “Receipt of Delivery” is signed in two original copies (one for the customer and the other for the company).

• Quality Acknowledgment: This receipt serves as official proof that you have received all the details and specifications agreed upon, and that the product is in perfect factory condition without any damages or deficiencies.

• Warranty Activation: The “Receipt of Delivery” is handed over alongside the official “Warranty Certificate” at the moment of delivery, initiating the protection period for your product (which lasts up to 5 years for bedrooms and dining sets).

• Our Professional Commitment: Paying the full amount 6 days prior to delivery is the procedure that ensures we can accurately schedule the final inspection process and prepare the specialized team for installation to guarantee a smooth and professional delivery experience.